Refund policy

Return Policy

1. Defective or Damaged Items

We take great care in ensuring that all products meet our quality standards before they leave our warehouse. However, if you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will require photos of the defective or damaged item(s) to process your claim. Once approved, we will either issue a replacement or a full refund for the affected item(s).

2. Return Eligibility

Due to the nature of wholesale purchases, we only accept returns or exchanges for defective or damaged items. Please note that we do not offer returns or exchanges for the following:

  • Items that have been worn, altered, or used.
  • Custom-made items or personalized orders.
  • Sample items and final sale merchandise.
  • Items returned without prior authorization.

All returned items must be in their original, unused condition, with tags attached and in their original packaging.

3. Return Process

To initiate a return for defective or damaged items, please follow these steps:

  1. Contact Us: Email our customer service team at farinosabridal@gmail.com within 7 days of receiving the item(s), including your order number and a detailed description of the issue, along with supporting photos.
  2. Receive Authorization: Once your return is approved, we will provide you with a return authorization number (RA#) and instructions on how to return the item(s).
  3. Return Shipping: You will be responsible for covering the return shipping costs unless the item(s) received were damaged or incorrect due to our error. We recommend using a trackable shipping method for your return as we are not responsible for items lost during return transit.
  4. Inspection & Refund: Once we receive the returned item(s), we will inspect them to confirm their condition. If approved, we will issue a refund to your original payment method or send a replacement item within 5-7 business days of receiving the returned item(s).

4. Non-Returnable Items

The following types of items are non-returnable:

  • Custom or personalized orders.
  • Items purchased in bulk at clearance pricing.
  • Products that have been worn, altered, or damaged after delivery.
  • Samples and promotional items.

5. Exchanges

We do not offer exchanges for wholesale purchases. If you need to order additional items, please place a new order through our website.

6. Order Cancellations

Order cancellations must be requested within 24 hours of placing the order. After this period, we may not be able to accommodate cancellation requests, as orders begin processing immediately. Please contact our customer service team to inquire about the status of your order.

7. Refund Timeline

Once a return is approved and processed, refunds will be issued to the original form of payment within 5-10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.